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Exceptional care from the very beginning

At Clover Dental, we’re dedicated to giving you the very best patient experience from the moment you first get in touch with us. We understand you may be feeling apprehensive about the prospect of dental treatment, so we take the time to get to know you and help you feel more at ease.

We have created a welcoming and calming practice environment, designed to give all our patients a positive experience with us. Our friendly team are always on hand to answer your questions or talk you through your treatment and care.

What does the patient journey entail?

Your patient journey at Clover Dental comprises the following steps:

  • You contact the practice to discuss your dental concerns and arrange an appointment for a consultation or treatment.
  • We ask you a few questions to determine your care pathway and the type of appointment you need.
  • We confirm your contact details and send you our patient attendance procedure via email or text, depending on your preference.
  • Prior to your appointment, we send you some digital documentation to complete as part of a pre appointment information pack. This includes relevant forms, a medical history questionnaire and some informative video links.
  • We contact you 24 hours before your appointment as a courtesy, reminding you of the time you are due to come to the practice. Any cancellations with less than 24 hours notice will be chargeable.
  • On the day of your appointment, we welcome you to Clover Dental Practice and complete our patient screening and triage procedures. We do all we can to keep to appointment times and schedules, and your cooperation is very much appreciated in this.
  • We invite you to wait in our comfortable and relaxing patient lounge until you are called for your appointment by your clinician.
  • During your new patient appointment, we examine your teeth, discuss your treatment options and give you the chance to ask us any questions. If further dental care is needed, we create your bespoke treatment plan and talk this through with you in as much or little detail as you feel comfortable with.
  • We arrange your next appointment, if applicable, and check you are happy before you leave the practice. Our Treatment Coordinator and friendly front of house team are on hand if you have any questions between your visits.
the 18 point

dental health check

  • we will check the following

    -   How well you understand your dental health.
    -   Health of the areas under, between and inside the teeth.
    -   Other factors affecting dental health.
    -   Health of inside your mouth (mouth cancer check).
    -   Progress checked.
    -   Comfort of jaw.
    -   Health of lymph nodes, salivary glands and muscles.
    -   Your satisfaction with the appearance of teeth and gums.
    -   Tooth wear.
    -   Health stability and integrity of restorations.
    -   Health of bone levels.
    -   Medical factors affecting dental health.
    -   Health stability and integrity of teeth.
    -   Problems reported and checked.
    -   Homecare routines.
    -   Family history factors which may affect dental health.
    -   Health of gums.
    -   Control of plaque.

  • Every time we see your child for a Dental Health Check we include:

    -   Their awareness of their dental health.
    -   Any concerns you or they may have had since we last saw them.
    -   Any specific risks to their oral health in their everyday life.
    -   Their progress (how their health is compared to the last time we saw them).
    -   The health of their teeth.
    -   The health and stability of fillings, crowns, etc that they may have.
    -   The health of the inside of their mouth – i.e an oral cancer check.
    -   The health of their jaw joint.
    -   Their general health, including any medications they take (there are many conditions and over 200 medicines that affect the mouth and we need to know about these).
    -   The health of their lymph nodes and salivary glands.
    -   The health of bone levels and the areas inside, under and between the teeth.

Did you know...

We check aspects of your child’s dental health?

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